Product Support Analyst, Benefits Experience & Technology (BXT)
Amazon Hyderabad, Telangana, India
Software Development · 10,001+ employees
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About the role
The analyst will support the system design and implementation of benefit change management initiatives for non-US countries. They are responsible for gathering requirements, creating technical specifications, and coordinating with 3P vendors and internal stakeholders.
What they look for
Requirements
Candidates must have at least 2 years of human resources experience and familiarity with HR processes and systems. Proficiency in 3P benefit vendor platforms and experience with stakeholder management are preferred.
Full description
We are seeking a skilled resources within our benefit change management function. The ideal candidate will be supporting the system design and implementation of 3P supported change management initiatives related to Amazon's benefit program goals and objectives for Non-US countries. Thereby ensuring seamless transition for our critical stakeholders and customers (Employees). The candidate should be proficient in gathering requirements and converting them into technical specs, understanding the HRIS management systems (Non US benefits Domain) and working with 3P vendors to get the changes implemented.
Key job responsibilities Regular connects with Internal (Program and benefit managers) and external (Vendors, insurers, providers - Non US benefits) stakeholders Collecting Benefit requirements - understanding of employee Benefit offering across APAC, LATAM and European region Converting requirements in to technical specifications Working knowledge (Configuration, BRD and Payroll spec) of 3P benefit vendor platforms like Darwin, TBA. Implementing/Launching new countries and sites Coordinating and conducting UAT, test scenario creation.
A day in the life 1. Elicitation of requirements 2. Writing Technical specifications 3. Coordinating with stakeholders - Employee Benefit 4. Project planning 5. Schedule management - Change request
About the team International Product support team manages employee benefits across rest of world countries
Basic Qualifications: - 2+ years of human resources experience - Experience with HR processes and systems
Preferred Qualifications: - Experience with process improvement and stakeholder management - Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
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