Engineer - OpenAI & Chatbot Support
Malomatia Doha, Qatar
IT Services and IT Consulting · 1,001-5,000 employees
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About the role
The engineer will monitor, troubleshoot, and optimize enterprise generative-AI and chatbot services to ensure high availability and response quality. They will also manage knowledge bases, validate configuration changes, and coordinate with cross-functional teams to resolve technical incidents.
What they look for
Requirements
Candidates must hold a bachelor's degree in Computer Science, Data Engineering, or a related field. Proficiency in Azure OpenAI, chatbot platforms, RAG concepts, and API troubleshooting is required.
Full description
We are looking for an Engineer - OpenAI & Chatbot Support to operate, monitor, troubleshoot, and continuously improve enterprise generative-AI and chatbot services. The role focuses on service availability, response-quality investigation, knowledge-base operations, prompt and configuration support, integration troubleshooting, responsible-AI controls, and SLA-driven production support.
Responsibilities
Role Responsibilities:
• Monitor chatbot and generative-AI services for availability, latency, errors, usage, and operational health. • Triage and resolve incidents involving conversation flows, model endpoints, prompts, knowledge retrieval, APIs, authentication, and dependent services. • Investigate inaccurate, incomplete, unsafe, or irrelevant chatbot responses and document evidence-based corrective actions. • Maintain approved prompts, system instructions, chatbot topics, knowledge sources, configuration records, and version history. • Support retrieval-augmented generation workflows, content ingestion, indexing, access controls, and knowledge refresh activities. • Validate releases and configuration changes across development, testing, and production environments. • Analyse logs, traces, user feedback, and usage metrics to identify recurring issues and improvement opportunities. • Apply approved responsible-AI, privacy, security, content-safety, and human-escalation controls. • Coordinate with application, Data & AI, security, cloud, and business teams for L2/L3 escalation and problem resolution. • Maintain operational SOPs, known-error records, support knowledge articles, test evidence, and service reports. • Understand and usage on prompt engineering
Technical Skills:
• Azure OpenAI or comparable enterprise LLM services; deployment, configuration, endpoint, and operational support awareness • Microsoft Copilot Studio, Azure Bot Service, Bot Framework, or comparable chatbot platforms. • RAG concepts, document ingestion, chunking awareness, vector and semantic search, grounding, and knowledge-base maintenance. • Prompt configuration, conversation flows, fallback handling, escalation paths, response-quality testing, and version control. • REST APIs, JSON, authentication, connectors, webhooks, and troubleshooting of dependent application integrations. • Logging, tracing, analytics, content filtering, privacy controls, access controls, and responsible-AI operational practices.
• Incident, problem, change, release, SLA, runbook, and knowledge-management practices.
Good To Have:
• Experience with Azure AI Search and enterprise knowledge bases. • Exposure to Semantic Kernel or agent orchestration frameworks. • Experience with LLM observability, evaluation, or prompt-testing tools. • Relevant Microsoft Azure, AI, or ITIL certifications. • Exposure to on front end stacks link next.js, react js. • Experience on Python
Qualifications
Qualification:
• Bachelor's or Bachelor degree in Computer Science, Data Engineering, Information Systems, or a related field.
Soft Skills:
• Strong analytical, problem-solving, and troubleshooting skills. • Excellent communication and documentation abilities. • Ability to work independently and collaborate effectively across technical and service-management teams. • Customer-focused mindset with disciplined ownership of incidents, requests, and operational commitments.
About Malomatia
malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.
Our mission
Empowering Qatar’s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.
Our vision
To become Qatar’s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.
Driving change that makes a real impact
Since 2008, malomatia has been driving Qatar’s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation’s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar’s sustainable future.
Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.
Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.
Join us in shaping the future of technology in Qatar
