Business Analyst, Service Integrity & Resolution

Overview

We're looking for a Business Analyst, to join our Retirement Solutions team. In this role, you'll play a key part in maintaining the integrity of our insurance products and services by investigating complex enquiries, analysing data, supporting product changes, and driving continuous improvement initiatives. You'll work closely with operational, technology and client stakeholders to ensure high-quality outcomes for our clients and members.

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Melbourne location preferred

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12 month fixed term contract

What you'll be doing

• Investigate and resolve complex insurance, product and data-related enquiries, ensuring accurate outcomes and an exceptional client experience.

• Analyse insurance products, business rules and member data to identify issues, support resolution activities and recommend improvements.

• Collaborate with internal teams, technology partners and clients to deliver product enhancements, system changes and insurance-related transitions.

• Participate in testing activities for system releases, patches and enhancements to ensure solutions meet business requirements and quality standards.

• Support internal and external audit activities, quality assurance processes and compliance obligations, maintaining adherence to regulatory and governance requirements.

• Work proactively with peers and stakeholders to identify, prevent and resolve service integrity issues while contributing to a collaborative team environment.

• Assist in continuous improvement initiatives, strengthening processes, controls and reporting to enhance operational effectiveness and risk management.

What we're looking for

• Experience within superannuation, insurance administration or broader financial services environments.

• Knowledge of insurance products and associated business rules, ideally within the superannuation industry.

• Experience in business analysis, data analysis or problem-solving roles involving complex reporting and investigations.

• Confidence using data analysis tools to interpret information, identify trends and support decision-making.

• Strong attention to detail, stakeholder management and organisational skills, with the ability to manage multiple priorities.

Some of our Employment Benefits

· FlexiWorks – enabling our employees to work in the office and at home

· Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave

· Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.

· Talent Referral Program

· Salary Sacrificing via Superannuation

· Employee Assistance Program

· Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support

· Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!

· Novated Car Leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported.

We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Apply now with your resume highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening, including a police check, prior to commencement of employment.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.