Senior Technical Writer

Company Overview  10Pearls is a global, purpose-driven AI-Native digital engineering partner helping businesses re-imagine, ‎digitalize, and accelerate. As an end-to-end digital technology partner, 10Pearls helps businesses create future-proof, ‎transformative ‎digital products that leverage emerging technologies. ‎10Pearls' clients ‎include Global 2000 enterprises, high growth mid-size ‎businesses, and some of the most exciting ‎start-ups from industries like healthcare, fintech, ‎energy, education, ‎real estate, retail, and hi-tech. ‎Headquartered in the Washington DC metro area, 10Pearls has product engineering and ‎software development centers in North America, Latin America, Europe, and South Asia. To learn more, visit https://10pearls.com.  

Role We are looking for a Senior Technical Writer to own and evolve the developer documentation experience for a growing developer platform. This role will focus on public REST APIs, embedded integrations, webhooks, SDKs, and AI-enabled developer experiences.The ideal candidate is a hands-on technical writer who can independently understand complex technical concepts, collaborate closely with engineers and product managers, and build documentation that enables developers to integrate quickly and successfully.This is a builder role where you will own the documentation strategy, information architecture, quality standards, and overall developer experience.

Responsibilities• Own the information architecture, content strategy, and quality standards for the developer portal, including guides, API references, recipes, and release notes.

• Audit and improve existing documentation by consolidating duplicate content, identifying gaps, retiring outdated information, and simplifying the path to a developer's first API call.
• Write clear and comprehensive integration guides for complex fintech workflows, including:• AP/AR payments and payment states
• Vendor onboarding and BILL Network
• KYC/KYB, compliance, and verification
• Webhooks
• Partner and embedded integrations

• Collaborate with Product and Engineering teams to document new product launches, including OAuth, BILL Elements, MCP, and AI-related developer experiences.
• Create documentation based on PRDs, design documents, Figma files, API specifications, and other technical resources.
• Keep OpenAPI specifications, Postman collections, code samples, and documentation aligned and up to date.
• Optimize documentation for AI-assisted development, including structured content, Markdown output, llms.txt, and content that can be reliably consumed by AI assistants and agents.
• Build and maintain a partner-facing FAQ and self-service documentation to reduce repetitive support requests.
• Establish and maintain style guides, templates, documentation standards, and docs-as-code workflows.
• Work independently with engineers and product managers to gather technical information, identify ambiguities, and ensure documentation accurately reflects the product.
• Prioritize documentation initiatives based on developer needs, product priorities, and business impact.

Requirements• 7+ years of experience in technical writing, with at least 4 years of experience documenting public REST APIs for external developers.

• Proven experience owning and improving a developer portal or technical documentation platform.
• Strong understanding of APIs and the ability to independently read code and make API calls.
• Hands-on experience with tools such as cURL, Postman, JSON, and at least one programming language such as JavaScript or Python.
• Experience working with OpenAPI specifications.
• Experience with documentation platforms such as ReadMe, Mintlify, Docusaurus, or similar tools.
• Experience with Git-based documentation workflows.
• Strong collaboration skills with the ability to work effectively with engineers, product managers, and other technical stakeholders.
• Ability to work independently, ask the right questions, and challenge unclear or incomplete requirements.
• Strong prioritization and organizational skills, with the ability to manage multiple documentation initiatives.

Nice to Have• Experience in fintech, payments, financial technology, or embedded finance.

• Experience documenting SDKs, webhooks, or embeddable UI components.
• Experience using AI tools as part of a technical writing workflow.
• Experience creating documentation designed for AI assistants, agents, or LLM consumption.
• Experience with developer experience (DX) metrics or content analytics.
• Familiarity with metrics such as time to first API call and docs-driven support ticket deflection.