Non-Technical Project Manager

We are looking for a Non-Technical Project Manager to support the coordination and delivery of active workstreams within a Customer Operations transformation roadmap. This on-site role will work closely with the Program Manager and cross-functional teams supporting technology and AI-driven initiatives.

Key Responsibilities

• Coordinate day-to-day execution across multiple project workstreams
• Track project milestones, deliverables, issues, risks, and action items
• Escalate risks and delays and drive open items toward resolution
• Schedule meetings, prepare agendas, and document decisions and next steps
• Prepare status decks, trackers, reports, and leadership updates
• Serve as a day-to-day point of contact for cross-functional stakeholders
• Gather stakeholder input and ensure information is accurately reflected in project tracking
• Maintain project governance routines, dashboards, and status reporting

Requirements

• Based in or able to work on-site in Stamford, Connecticut
• 3–5 years of experience in project coordination or project support
• Strong coordination skills across business, technology, and operations teams
• Experience with issue tracking, risk identification, and escalation management
• Experience maintaining meeting cadences, dashboards, and status reports
• Strong critical thinking, problem-solving, and proactive approach
• Clear and concise communication skills, including presenting to senior leadership
• Highly organized with strong attention to detail
• Proficiency in Microsoft Excel, PowerPoint, and Word
• Adaptable and comfortable working with changing priorities and timelines

Nice to Have

• Experience supporting AI-driven or AI-related projects
• Experience documenting high-level requirements, workflows, or process flows

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