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FiveRivers Technologies

Senior Support Engineer

FiveRivers Technologies Punjab, Pakistan

Software Development · 51-200 employees

Sep 03
support-engineer Mid (2-5 yrs) Full-time Pakistan
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About the role

The Senior Support Engineer will handle incoming technical tickets and resolve issues related to data ingestion pipelines and system performance. They are also responsible for maintaining documentation and ensuring data quality across supply chain workflows.

What they look for

SQL SAP Oracle AWS Azure Data ingestion Data pipelines DevOps CI/CD Troubleshooting SaaS Supply chain management Technical support Documentation Data analysis

Requirements

Candidates must have a bachelor's degree in a technical field and 3-6 years of experience in support or data engineering roles. Proficiency in SQL, relational databases, and cloud infrastructure (AWS or Azure) is required, along with knowledge of SAP or Oracle ERP systems.

Full description

FiveRivers Technologies is looking for a proactive and technically strong Support Engineer to join our team. The ideal candidate will be responsible for troubleshooting technical issues, supporting clients, and ensuring smooth system performance.

Responsibilities

  • Responsible for handling all incoming

tickets according to defined Service Level Agreements (SLAs).

  • Resolve low-to-moderate complexity

technical issues using defined tools and processes, such as password resets and functional customer mapping changes.

  • Continuously monitor and maintain the data

ingestion pipelines, ensuring data quality (completeness, correctness, and freshness) post-implementation.

  • Diagnose and resolve data-related issues,

including missing/empty tables, incorrect transformations, and unexpected data anomalies.

  • ​Maintain the knowledge base and

documentation to support both customers and internal team members.

Requirements

  • Knowledge

of supply chain processes and a strong understanding of supply chain workflows in 1-2 ERPs (SAP or Oracle)

  • Proficiency

in SQL

  • Experience

with relational databases

  • Experience

with cloud data infrastructure on AWS or Azure

  • Monitor

data pipeline errors and proactively resolve them

  • Familiarity

with DevOps practices, including CI/CD pipelines

  • Bachelor’s

in Computer Science, Engineering, Data Science, or a related field

  • Previous

experience in a support, data engineering, or a related position involving supporting a SaaS app providing data management, extraction and analysis

  • Ability to

learn systems and business processes quickly

  • Ability to

explain technical concepts to non-technical stakeholders.

Location: Business Hub, DHA phase 8, Lahore.

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