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QRC Group

QA Complaints Analyst

QRC Group Gurabo, Puerto Rico, United States

Staffing and Recruiting · 51-200 employees

Oct 07
qa Mid (2-5 yrs) Contractor United States
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About the role

The QA Complaints Analyst monitors quality detractors using service and complaint databases to ensure compliance with company policies and safety regulations. They also develop solutions for database issues, write standard operating procedures, and report significant quality trends to management.

What they look for

Quality Assurance Complaint Handling Quality Investigations Standard Operating Procedures Statistical Summaries Good Manufacturing Practice Auditing Data Analysis Technical Assistance Information Mapping Regulatory Compliance Bilingual Proficiency

Requirements

Candidates must hold a bachelor's degree or equivalent in a related field and possess 2–4 years of professional experience. Proficiency in English and Spanish is required, along with experience in quality investigations and complaint handling.

Full description

We are seeking a QA Complaints Analyst to establish and maintain quality assurance programs, procedures, and controls while ensuring that product performance and quality system elements are continuously measured to support improvement initiatives.

Duties & Responsibilities:

  • Monitors and tracks all sources of quality detractors utilizing the service database and complaint database.
  • Ensures compliance with company policies, procedures, and quality standards; as well as safety and environmental regulations.
  • Develops solutions to database problems of moderate scope and complexity.
  • Writes and assists others in writing standard operating procedures.
  • Generates and identifies significant trends.
  • Regularly reports them to management and appropriate cross functional teams.
  • Provides advanced technical assistance in the use of information mapping technology.
  • Provides support to product review and release functions.
  • Generates moderately complex statistical summaries.
  • Provides support to good manufacturing practice auditing.

Requirements

  • Bachelor’s degree or equivalent (related field).
  • 2–4 years of related professional experience.
  • Experience with quality investigations and complaint handling is highly preferred.
  • Bilingual proficiency in English and Spanish.
  • Must be available to work all shifts.

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