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Movate Technologies - Technical Support Engineer

Futureacad Hyderabad, Telangana, India

Higher Education · 51-200 employees

Yesterday
support-engineer Junior (0-2 yrs) Full-time India
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About the role

Provide remote technical support for major operating systems and G Suite applications while following documented procedures. Proactively identify recurring user issues and communicate solutions effectively to non-technical users.

What they look for

Technical Support Chrome OS Mac OS Windows Linux Troubleshooting G Suite Account Management Communication Knowledge Base Management

Requirements

The role requires proficiency in basic OS troubleshooting techniques and the ability to escalate complex issues to leads. Candidates must be committed to continuous learning through technical training and knowledge base utilization.

Full description

  • Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.
  • Follows documented procedures for issues presented and escalates further if need be.
  • Delivers support for G suite applications, covering installation and basic usage - When necessary, escalates issues to the SMEs / Leads for resolution.
  • Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently.
  • Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support.
  • Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolution.
  • Proactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques.
  • Communicate effectively with non-technical users to explain solutions in an understandable manner.

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