Head of IT EDP Software Engineering APAC

The Position

Join our Global IT organization as the Head of Data & Integration Operations and play a pivotal leadership role within IT EDP Data & Integration. As a global leader, you will be responsible for driving operational excellence, delivering high-quality support services, and shaping the strategic direction of platform onboarding and support capabilities across a complex international landscape.

In this role, you will lead global support operations, foster strong stakeholder partnerships, and build high-performing teams that enable business success. You will drive continuous improvement, scalability, and service innovation while ensuring a reliable, secure, and customer-focused experience for users across the Americas, Europe, and APAC regions

Duties & Responsibilities:

• Global Support Oversight: Manage 2nd level support for core platform components such us but not limited to: CI/CD Jenkins, GitHub, Atlassian, Datahub, Snowflake, Databricks, Collibra, Power BI, Tableau, Software Development and AI platforms…, ensuring timely and effective issue resolution across the Americas, EU, and APAC regions.

• Training & Development: Collaborate with platform product teams to design and deliver impactful training programs that enhance user skills and platform adoption.

• Stakeholder Collaboration: Build strong relationships and feedback loops with platform product teams and implementation partners to continuously improve our services.

• Team Leadership: Inspire, coach, and develop a diverse team, guiding individuals in their career progression and fostering a collaborative, high-performance culture.

• Strategic Direction: Define and execute the strategy for Platform Onboarding and Support services, adapting to evolving business needs and technology trends.

• Cross-Functional Engagement: Interface with senior leaders to gather insights and drive the continuous growth and improvement of our services.

• Operational Excellence

• Continuously optimize your delivery

• Strengthen system stability, cybersecurity, and service quality to reduce incidents and downtime

• Provide and deliver systems and processes that consistently work, providing a trustworthy base

• Build scalable, automated solutions that enable innovation while maintaining robust operations

• Business focus

• Deliver business value at speed

• Maximize business collaboration and partnership aligning talent and scope to the highest-impact activities

• Prioritize initiatives that maximize value and stop or defer low-impact work

• Drive and deliver value by balancing speed, high quality and innovation

• Collaboration

• Collaborate to deliver value as One Team

• Embed collaboration and learning in all our activities

• Be a learning organization and continuously develop relevant technology and skillsets

• Invest into people and leadership with a focus on collaboration

Requirements:

To be successful in this role, you should have:

• Master’s degree (MBA, MSc, or equivalent) in IT or related field, with 8-10 years of relevant experience.

• Minimum 5 years of people leadership experience in IT, preferably with globally distributed teams.

• Proven background in support, training, or delivery of software solutions / products.

• Experience in the Biotech or Pharmaceutical industry is a strong plus.

• Solid understanding of GxP, Computer Systems Validation, regulatory requirements, and pharma compliance is highly desirable.

• Exceptional interpersonal and stakeholder management skills.

• Ability to communicate complex technical concepts to non-technical audiences.

• Strong collaboration skills, working effectively across departments and with external partners.

• Passion for coaching, developing talent, and fostering professional growth.

• Continuous improvement mindset and a drive for operational excellence.

Required Skills

• Customer Orientation

• Identify and solve internal customers' needs

• Operational excellence towards customers

• Establish alliances and long-term relationships

• Seek synergies with different areas

• Create added-value strategies and proposals

• Flexibility to different profiles

• Navigating Change

• Adaptability and flexibility

• Uncertainty management

• Challenge the status quo

• Curiosity and learning agility

• Risk analysis and management

• Continuous improvement

• Strategic Vision

• Proactivity and initiative

• Push to achieve better results

• Resilience and management of frustration

• Accountability

• Leadership

• Lead and provide guidance to a decentralized global team

• Mobilizing and inspiring

• Motivate and develop the team

• Delegate and promote autonomy

• Conflict management

• Goal Orientation

• Analytical thinking

• Autonomy

• Complex problem solving

• Planning and organization

• Impact and Influence

• Assertiveness

• Active listening

• Promote credibility, trust, and self-confidence

• Influence and impact