Technical Program Manager - Customer Milestones Delivery
Pronto San Francisco, California, United States · $122K–$151K/yr
Technology, Information and Internet · 51-200 employees
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About the role
The Technical Program Manager will own and maintain a centralized calendar for all customer-facing commitments across active deployments. They are responsible for proactively flagging risks, managing timeline changes, and serving as the primary point of contact for customer communications regarding delivery milestones.
What they look for
Requirements
Candidates must have experience in customer-facing program management and the ability to maintain complex tracking systems across multiple sites. Strong communication skills are required to handle sensitive timeline conversations and coordinate effectively with internal teams.
Benefits
Full description
Who we are
Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.
We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.
About the role
The Customer Milestones Delivery TPM owns a single tracked calendar of every customer-facing commitment across Pronto's active deployments, and is the one consistent voice when a date is at risk or has to move. Today, customer dates live across scattered trackers and get communicated by whichever team happens to be closest to the customer at the time. This role replaces that with one owner, one calendar, and one voice.
What you’ll do
Milestone Tracking
- Build and maintain a single tracked calendar of every customer-facing date across all active sites — kickoff, go-live, ramp milestones, contractual deadlines — replacing the scattered trackers in use today.
- Keep the calendar current by pulling status directly from the teams executing against each date, not by waiting for it to be reported.
Early-Warning & Risk Flagging
- Flag a date at risk before it slips, based on leading indicators from execution teams, not after the customer has already noticed.
- Build the judgment to tell a normal schedule variance from a real risk, so early warnings carry weight instead of becoming noise.
Customer Communication
- Be the one consistent voice on customer timeline changes, so a customer hears about a slipped or moved date the same way, from the same source, every time.
- Own the hard conversation when a date has to move: what changed, why, and the new commitment — rather than leaving it to whichever team is in the room.
- Coordinate with Sales, Deployment, and Customer Success so the message a customer hears matches what internal teams actually believe will happen.
What we’re looking for
- External or customer-facing program management experience — has personally owned a hard conversation about a slipped date with a paying customer.
- Rigor to build and maintain a live tracking system across several concurrent sites without letting it go stale.
- Proactive by default: flags risk before being asked, rather than only status-reporting after the fact.
- Strong written and verbal communication, comfortable being the consistent point of contact on sensitive timeline conversations.
Nice to have
- Experience in a deployment, customer success, or delivery role for a hardware or field-deployed technology product.
- Experience with autonomous vehicle, robotics, or heavy industrial equipment customer programs.
- Familiarity with Linear or a similar tool for pulling execution status directly from delivery teams.
Why join us
- Work on real, production-deployed autonomy.
- Build technology that directly improves safety, efficiency, and productivity.
- Tackle complex challenges in demanding, real-world environments.
- Be part of a fast-moving team with high ownership and impact.
- See your work deployed and making a difference in the field.
- Collaborate closely with experienced engineers and industry operators.
What else you need to know
This role is based in our San Francisco office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.
The base salary range for this role is $122,000 - $151,000 per year.
Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.
Base salary is just one part of your total rewards package. You may also be eligible for equity awards.
Benefits Summary (USA Full-Time Exempt Employees):
- Medical, Dental, Vision, Disability, and Life Insurance
- Flexible Spending Account / Health Savings Account Options
- 401(k)
- Equity
- Sick Time, Unlimited Flexible Time Off, and Paid Holidays
- Paid Parental Leave
- Pre-Tax Commuter Benefit Plan
- Team lunch in our SoMa office every Tuesday and Thursday
Benefits are subject to change at the company's discretion. Pronto accepts applications on an ongoing basis.
Ready to join us as we serve those who serve others?
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