Senior Business Analyst – Digital Banking @ Deloitte Digital

What impact will you make?

Senior Business Analyst – Digital Banking @ Deloitte Digital

#DiscoveringDeloitte

At Deloitte, the spirit of the excellence is part of our DNA. We strive to hire the brightest minds from all around the globe, allowing us to excel in both long-term strategic thinking and business improvement implementation as the undisputed global leader in professional services.

Our culture is rooted in profound shared values. Our values guide us as we live our purpose to serve our clients with quality and distinction, inspire our people to work collaboratively to deliver value, actively contribute to society, and lead the profession by challenging ourselves to do what matters most. Deloitte’s values are what unite us across cultures and geographies, and ultimately help us earn the trust and respect of our people, clients, and society.

We believe that our differences enable us to #makeanimpactthatmatters.

#ChooseDeloitteIf:

• You want to work with inspiring, ambitious, and supportive people with diverse geographical and academic backgrounds and extensive skills;
• You get excitement by accomplishing tasks in a challenging, fast-paced environment;
• You like to nurture people and share your knowledge with others.

#YourRole

We are looking for a Senior Business Analyst to drive requirements and analysis on digital banking programs across both retail and corporate internet and mobile banking – from onboarding, accounts, cards and payments to corporate cash management and servicing journeys.

You will be the bridge between business stakeholders, product owners, designers and technical teams: understanding how the bank works today, defining clear, testable requirements for how it should work in the target solution, and making sure what is built matches what was needed – from discovery through testing and go-live.

The role suits an experienced analyst who is equally comfortable running a workshop with business owners, writing detailed user stories with acceptance criteria, and walking through an API specification or data mapping with developers.

During your tenure as a Senior Business Analyst, you will demonstrate and develop your ability to:

• Lead requirements elicitation for retail and corporate digital banking features through workshops, interviews and document analysis with business, operations, compliance and IT stakeholders
• Write epics, features and user stories with clear acceptance criteria, detailed enough that developers and testers can build and test without guessing
• Document business rules, edge cases, error handling and non-functional requirements, and maintain traceability from business need to test case
• Map as-is and to-be processes and customer journeys (e.g. BPMN) across onboarding and KYC/eKYC, accounts, cards and digital wallets, payments, loans and deposits, identifying gaps and improvement opportunities
• Analyse corporate internet banking needs such as multi-user entitlements, approval workflows, bulk and file-based payments, and cash management views
• Analyse integrations with core banking, card management, payment and third-party systems, and define functional input for API specifications and data mappings – catching integration and data issues before they reach testing
• Build regulatory requirements into the solution from the start, including PSD2/open banking, Strong Customer Authentication, instant payments, AML/KYC and GDPR
• Support migration from legacy channels to new platforms, covering authentication, customer data migration rules and feature parity
• Work within agile teams in refinement, sprint planning, reviews and demos, keeping the backlog refined and ready together with the Product Owner
• Support test strategy, prepare UAT scenarios and coordinate business acceptance, then support go-live with release notes, operational procedures and training material
• Flag risks, dependencies and scope changes early, with options and impact, to keep business, IT and vendor stakeholders aligned
• Guide and review the work of junior analysts, and help build reusable templates, standards and AI-assisted ways of working

#WinningRequirements

To qualify for the role you must have:

• 5+ years of experience as a Business Analyst, with at least 3 years on banking or financial services programs
• Experience on digital channel programs (mobile, web, APIs) in agile or hybrid delivery; exposure to both retail and corporate internet banking is a strong plus
• Good understanding of retail and corporate banking products and operations
• Working knowledge of core banking, card management and payment systems, and of API-based integration, data models and data mapping
• Familiarity with regulatory requirements such as PSD2/SCA, AML/KYC and GDPR
• Excellent requirements and user story writing, with strong attention to detail
• Process modelling and journey mapping skills, with hands-on use of Jira, Azure DevOps or similar tools
• Ability to read and discuss API specifications (e.g. Swagger/OpenAPI) and basic SQL is a strong plus
• Strong facilitation, analytical and problem-solving skills
• Excellent written and verbal communication in English
• Consulting experience, or experience working with system integrators and vendors, is a plus
• Military obligations fulfilled, where applicable

#AboutTechnology & Transformation

Six core competency areas make up our Technology & Transformation service line:

• Cyber;
• Deloitte Digital;
• Engineering, AI & Data;
• Human Capital;
• Enterprise Technology & Performance;
• Finance Transformation.

We exist to solve complex problems

Our consultants are renowned for their straightforward approach to solving some of the world’s largest and most complex business challenges. Each member of our Technology & Transformation team is energized by the challenge a seemingly inscrutable problem presents. Our distinctiveness lies in our refusal to accept a problem at face value - we draw on the depth of our shared insight to ask the right questions, and it’s these questions that uncover answers - answers with impact.

We are committed to collaboration

Our role is to unlock potential for growth and innovation. We believe this requires real collaboration – with our own networks and with our clients. It’s why we commit to truly getting under the skin of our client’s needs, developing a full appreciation for their environment, goals and ambitions. We’re also unafraid to challenge. In so doing, we build long-term and trusted affinities.

We create long-term, sustainable impact

We often work hand-in-hand with our clients to help find the right solution and to help apply that solution. Our aim is to leave behind ambassadors who are equipped to continue the transformation we began. For us, it’s about embedding sustainable change, allowing the impact of our insight to be felt for a long time to come.

WHY DELOITTE

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference, and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.

ABOUT DELOITTE

Our services

Deloitte offers Global professional services that include Audit, Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world.

We deliver outstanding impact on the reputation and success of our clients, in Greece and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within.

Our Purpose

Our purpose, “To make an impact that matters for our clients, our people and society “- defines who we are and what we stand for. This is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

Our values

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements.

Our talent experience

From day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the centre of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day.

Sounds like the sort of role for you? Apply now.

This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants.

Deloitte Business Solutions Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 000665201000 and its registered office at Marousi Attica, 3a Fragkokklisias & Granikou str., 151 25, Deloitte Certified Public Accountants Societe Anonyme, a Greek company, registered in Greece with registered number 0001223601000 and its registered office at Marousi, Attica, 3a Fragkokklisias & Granikou str., 151 25 and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 144724504000 and its registered office at Thessaloniki, Municipality of Pylaia - Chortiatis of Thessaloniki, Vepe Technopolis Thessaloniki (5th and 3rd street), are one of the Deloitte Central Mediterranean S.r.l. ("DCM") countries. DCM, a company limited by guarantee registered in Italy with registered number 09599600963 and its registered office at Via Tortona no. 25, 20144, Milan, Italy is one of the Deloitte NSE LLP geographies. Deloitte NSE LLP is a UK limited liability partnership and member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee.

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Job Specs

Job Name

Senior Business Analyst – Digital Banking @ Deloitte Digital

Location

Athens

Business Area

GR - CUSTOMER AND MARKETING

Seniority

Experienced

Business Function

CONSULTING - DBS