Radiology Cardiology Systems Analyst - DI General Radiology - PT .5 Varying Shifts

QUALIFICATIONS

Required: Healthcare experience specializing in Diagnostic Imaging; excellent computer skills, with strong aptitude for troubleshooting systems, software or network problems; and ability to work in a team environment with coaching and performance evaluation given by all team members.

Preferred: BA or BS degree preferred or other relevant combination of training and experience. 3-7 years’ industry experience in providing application technical support and maintenance to Radiology / Cardiology Imaging systems.

EMR RIS Certification desired. EMR Certification will be required within 6 months of hire to PACS Team.

TYPICAL PHYSICAL/MENTAL DEMANDS

The ability to troubleshoot and resolve user needs as scheduled through the “Help” desk. Ability to lift terminals, computers, kneel below desks; quickly move to remote locations in the facilities. Ability to communicate via voice, data, and written skills.

ESSENTIAL JOB FUNCTIONS

• Provide application support services for EMR, Radiology and Cardiology applications • Analyze service requests, and make recommendations related to best practices.

• Follow client’s documented Change Management process to obtain approval for changes.

• Build application changes in Test, work with user to complete testing, and move to production according to the client’s change control process.

• Ability to work with vendors performing necessary system updates and upgrades.

• Provide support for projects and other special application initiatives.

• Troubleshoot complex user errors and provide timely and high quality customer service.

• Document issues and solutions in Sky Lakes ticketing system.

• Participate in the day to day tracking and follow-up on issues and questions of daily operations.

• Validate and support system testing efforts.

• Work with client users and functional teams as needed.

• Escalate issues to the vendor as needed, and monitor vendor tickets for resolution.

• Utilize the ticket management system to track issue status and work volume • Participate in a 24/7 after hours on call rotation.

• In depth knowledge of Radiology and Cardiology workflows required; Rad Tech certification desired.

• Excellent troubleshooting skills, with the ability to communicate resolutions to customers and working relationships with Radiologists and Cardiologists.

• Excellent training skills- Will be required to create training documentation and videos. Train internal or external staff on the systems that the team supports.

• Proficiency in PACS.

• Work with our departmental customers, other IT teams, project managers, on any requests, incidents and project tasks relating to Ancillary team systems to provide solutions.

• Provide frequent status reports to reporting managers and project managers.

• Proficiency in multitasking and the ability to prioritize workload.

• Attending meetings as requested, representing the Ancillary team. Provide summary to team management.

• Position reports to Diagnostic Imaging and Information Services.

MARGINAL JOB FUNCTIONS

• Performs other duties as assigned.