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Enfrasys Consulting Sdn Bhd

Solutions Engineer (Putrajaya Protege)

Enfrasys Consulting Sdn Bhd Putrajaya, Putrajaya, Malaysia

IT Services and IT Consulting · 51-200 employees

8 h ago
solutions-engineer Junior (0-2 yrs) Full-time Malaysia
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About the role

The Solutions Engineer will handle technical issues, perform system health checks, and conduct client meetings to present maintenance findings. They will also assist in project delivery and implement solutions based on specific customer requirements.

What they look for

Troubleshooting System Health Monitoring Preventive Maintenance Technical Support Project Delivery Microsoft Technologies Communication Skills Interpersonal Skills Problem Solving

Requirements

Candidates must hold a Bachelor's degree in Computer Science, Information Technology, or Software Engineering. Strong communication skills, proficiency in Microsoft technologies, and the ability to work independently are required.

Full description

Essential Duties & Responsibilities:

- Work closely with team members to promptly handle and resolve issue

- Attend in-person client meetings to investigate and troubleshoot reported issues

- Maintain a comprehensive knowledge base of troubleshooting records

- Perform daily system health check, monitoring and recommend efficiency improvements 

- Conduct monthly client meetings and present on preventive maintenance findings

- Assist with technical client inquiries and engage in project solutions delivery 

- Implement and test solutions based on customer requirements 

- Update project status to the Solution Delivery team regularly. 



Educations and/or Work Experience Requirements: 

- Bachelor's Degree in computer science, information technology & software engineering 

- Strong verbal and written communication skills

- Knowledgeable in Microsoft technologies or relevant skills

- Willingness to work late hours to meet customer deadlines 

- Open to feedback and continuous improvement, able to work independently with good interpersonal skills.

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