Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : BlueYonder Warehouse Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain smooth operations. The position demands continuous monitoring, analysis, and collaboration with different teams to ensure system reliability and performance, contributing to the overall success of critical business processes.

Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Lead efforts to improve system stability and optimize support processes. - Mentor junior team members to enhance their technical and problem-solving skills. - Coordinate with stakeholders to communicate issue status and resolution plans.

Professional & Technical Skills: - Must To Have Skills: Proficiency in BlueYonder Warehouse Management. - Strong troubleshooting and analytical skills to diagnose and resolve complex system issues. - Experience in managing and supporting enterprise-level warehouse management systems. - Ability to work collaboratively with cross-functional teams to address technical challenges. - Excellent communication skills to effectively document and convey technical information. - Familiarity with system monitoring tools and incident management processes.

Additional Information: - The candidate should have minimum 7.5 years of experience in BlueYonder Warehouse Management. - This position is based at our Gurugram office. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.