Business Systems Analyst (IT Infrastructure)
Infoorigin Inc Pontiac, Michigan, United States
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About the role
The Business Systems Analyst will manage projects across IT infrastructure services including networking, server, and telecommunications teams. Responsibilities include data analysis, writing technical requirements, implementing technology solutions, and creating procedures to improve existing systems.
What they look for
Requirements
Candidates must have strong experience with the M365 Productivity Suite and data analytics. Experience with Service Now integrations, contract management, and telecommunications platforms is considered a plus.
Full description
Job Description
Business Systems Analyst on projects across Infrastructure Services, including Networking, Server, Workstation Services, O365, VOIP Telecommunications and Service Center teams. Candidate must be a self-starter who takes ownership and responsibility of project assignments. BSA will apply proven communication, analytical, and problem-solving skills to help support the project, and to ensure that deliverables are met according to specifications. BSA duties may include data analysis, writing up technical requirements, testing and implementing technology solutions, conducting research, creating procedures to improve the existing systems, providing training and support to users, writing Request for Proposals and Contract Scope of Deliverables.
Mandatory Skills & Experience
- MUST HAVE strong experience using M365 Productivity Suite
- MUST HAVE data analytics experience
- Experience with Contracts and Request for Proposals a plus
- Webex Calling Platform or Telecommunications Expense Management experience a plus
- Experience with Service Now Integrations (Asset Management, Inventory Management, CMDB discovery) a plus
Key Platforms and Products include:
- Service Now, Webex Calling, Microsoft 365, Clarity, Imagicle, OKTA
