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Cerby

Automation Support Engineer (NOC)

Cerby Mexico · MX$312K–MX$360K/yr

Computer and Network Security · 51-200 employees

Oct 13
Remote support-engineer Mid (2-5 yrs) Full-time Mexico
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About the role

The Automation Support Engineer will monitor, troubleshoot, and enhance automation systems to ensure operational reliability and performance. They will collaborate with cross-functional teams to resolve errors, adjust automation parameters, and document solutions in the knowledge base.

What they look for

JavaScript TypeScript Automation Troubleshooting HTML CSS REST APIs JSON Datadog Git Zendesk Jira RPA OAuth MFA QA

Requirements

Candidates should have 1–3 years of experience in automation support, QA, or IT operations with proficiency in JavaScript and web technologies. Strong problem-solving skills and familiarity with monitoring tools, version control, and ticketing systems are required.

Full description

About the Role

We're seeking an Automation Support Engineer to join our team and help monitor, troubleshoot, and enhance Cerby’s automation systems. This is a hands-on, cross-functional role focused on supporting day-to-day automation operations, ensuring uptime, and continuously improving our automated flows.

The hours for this role will be:

  • Wednesday through Saturday 18:00 (6 pm) to 2 am
  • Sunday 13:00 (1 pm) to 21:00 (9 pm)

What You’ll Do

  • Support day-to-day operations of Cerby’s automation platform, ensuring reliability and performance.
  • Analyze and debug failed automation executions using logs, browser tools, and internal dashboards.
  • Collaborate with engineering and support teams to troubleshoot automation issues and escalate where needed.
  • Monitor alerts and automation queues to resolve errors and delays proactively.
  • Review and adjust XPath, selectors, or flow parameters to adapt to app UI changes.
  • Contribute to automation testing and quality assurance cycles.
  • Document known issues, root causes, and solutions in a support knowledge base.

What We’re Looking For

  • 1–3 years of experience in automation support, QA, NOC, or IT operations.
  • -1+ year working with JavaScript (TypeScript is a plus), coding, testing, debugging, and automation techniques.
  • Experience troubleshooting web technologies (HTML/CSS) using the browser’s developer tools.
  • Strong problem-solving skills and ability to work with logs, error traces, and system outputs.
  • Experience working with REST APIs and JSON.
  • Ability to communicate clearly with both technical and non-technical stakeholders.
  • Organized, process-driven mindset with attention to detail.
  • Familiarity with monitoring tools (e.g., Datadog), version control (Git), and ticketing systems (e.g., Zendesk, Jira).
  • Ability to work independently and as part of a distributed team.
  • Available for on-call or rotational support schedules.

Nice to Have

  • Experience with RPA platforms or workflow automation tools.
  • Exposure to authentication mechanisms (e.g., MFA, OAuth).
  • Basic experience writing or maintaining test scripts.
  • Background in SaaS operations or identity and access management.

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