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Digital

Client Services & Creative Project Manager

Digital Petaling Jaya, Selangor, Malaysia

Non-profit Organization Management · 11-50 employees

Oct 09
Remote project-manager Senior (5-10 yrs) Full-time Malaysia
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About the role

The role serves as the primary bridge between clients and internal creative teams, translating requirements into actionable briefs. Responsibilities include managing client relationships, overseeing project timelines, and ensuring the quality and consistency of creative deliverables.

What they look for

Client Services Account Management Creative Project Management Marketing Project Management Stakeholder Management Project Planning Creative Briefing Quality Assurance Timeline Management Communication Organization Risk Management Digital Marketing Creative Direction Brand Consistency

Requirements

Candidates must have at least 5 years of experience in client services or creative project management within an agency or studio environment. Strong communication, organizational skills, and the ability to manage multiple concurrent workstreams in a remote setting are essential.

Full description

We are looking for a Senior Client Services & Creative Project Manager (Full-time, Remote) with strong experience managing clients and delivering creative, marketing, or digital projects. This role will serve as the main bridge between clients and internal creative teams by translating requirements into clear briefs, managing feedback and timelines, and ensuring work is polished and ready for client delivery.

Responsibilities

  • Manage day-to-day relationships with clients and key stakeholders.
  • Understand client objectives, requirements, priorities, and feedback.
  • Translate client needs into clear briefs and actionable direction for creative teams.
  • Coordinate designers, copywriters, strategists, developers, and other specialists.
  • Review creative and marketing deliverables for quality, accuracy, brand consistency, and alignment with the brief.
  • Manage project timelines, revisions, approvals, and multiple concurrent workstreams.
  • Present work, discuss feedback, and manage client expectations confidently.
  • Identify risks, unclear requirements, or delivery issues early and recommend solutions.

Requirements

  • At least 5+ years of experience in client services, account management, creative project management, or marketing project management.
  • Experience working in an agency, creative studio, digital marketing, advertising, content, or production environment.
  • Strong client-facing and stakeholder-management experience.
  • Proven ability to manage creative or marketing projects from briefing through final delivery.
  • Good creative judgment and strong attention to detail.
  • Comfortable reviewing creative work and providing constructive feedback.
  • Excellent communication, organisation, and project-management skills.
  • Able to manage multiple clients and projects in a fast-paced remote environment.

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