Junior Systems Analyst IT

Position Title: Junior Systems Analyst (IT)

Customer: Defense Health Agency

Location: 7700 Arlington Boulevard, Arlington, VA, 22042 (Hybrid Remote)

Clearance Required: Favorably adjudicated NACLC

Hours of Operation: Monday – Friday 8:00am and 5:00pm

GC Associates (GCA) Company Website: http://www.gcassociates-usa.com

GC Associates is seeking a skilled Systems Analyst to provide foundational Information Management/Information Technology (IM/IT) support to the Deputy Assistant Secretary of War for Health Services Policy and Oversight, and the Director, Defense Health Agency (DHA).

This role will assist in the modernization efforts for mission-critical systems supporting the Disability Evaluation System (DES) and other key programs. Working under the guidance of senior technical staff and government program leads, the IT Systems Analyst will support day-to-day IT operations, assist in user permissions and content organization in the existing SharePoint environment, participate in requirements gathering and testing for systems such as the Veterans Tracking Application (VTA), and help document business practices.

DUTIES AND RESPONSIBILITIES:

The Systems Analyst must have experience in and be able to complete all functions of the position in the following areas:

• Assist senior analysts in monitoring and supporting program-related IT systems and infrastructure, including the VA’s Veterans Tracking Application (VTA) and associated case management tools.
• Provide day-to-day administrative support for the organization’s existing SharePoint environment (SharePoint Online / M365). Assist users with access permissions, maintain folder hierarchies and document libraries, update page content, and help monitor automated workflows.
• Assist in drafting, logging, formatting, and monitoring the status of System Change Requests (SCRs) and enhancement tickets for VTA and related program applications through completion.
• Support User Acceptance Testing (UAT) cycles by executing test cases, verifying functional requirements, recording testing outcomes, and documenting bug reports and anomalies for developers.
• Participate in stakeholder meetings, capture detailed meeting minutes, and assist in compiling functional requirements, system user guides, standard operating procedures, and training materials.
• Assist in drafting and updating basic business process flowcharts and workflows to reflect program updates and Military Department procedures.
• Triage end-user inquiries, troubleshoot basic system or site access issues, and coordinate with Tier 2/Tier 3 technical support teams as needed.

REQUIRED SKILLS AND QUALIFICATIONS FOR THE POSITION:

Education: Bachelor’s degree or higher in Computer Science, Information Systems, Information Technology, Business Information Systems, or a related field (or equivalent combination of education and internships/work experience)

Experience:

• A minimum of two (2) years of related experience. Experience researching, developing, and recommending IT strategies. Experience monitoring system change requests. Experience assisting in the preparation for new IT systems.
• Familiarity with navigating, updating, and maintaining modern SharePoint sites, document libraries, metadata, and Microsoft 365 applications (Teams, OneDrive, Outlook).
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) for creating spreadsheets, tracking logs, presentations, and process diagrams.
• Eagerness to learn new federal IT systems, follow established operating procedures, and assist team members in a collaborative environment.
• Exceptional organizational and time management skills, adept at managing multiple tasks and prioritizing responsibilities to consistently meet deadlines.
• Excellent written and verbal communication skills, strong attention to detail, and the ability to organize technical information clearly for non-technical stakeholders.
• Adept at effectively interacting with diverse stakeholders and working collaboratively in a team environment.

DESIRED SKILLS AND QUALIFICATIONS FOR THE POSITION:

• Familiarity with federal health IT systems, the Department of War, or the Department of Veterans Affairs.
• Exposure to Microsoft Power Platform (Power Apps, Power Automate, or Power BI).
• CompTIA Security+ certification (or willingness to obtain DoD 8140/8570 compliance)

Monday – Friday 8:00am and 5:00pm