Project Manager

JOB PURPOSE:

Lead and coordinate customer projects from initiation through delivery, ensuring a high level of customer satisfaction. Serve as a strategic liaison between internal departments and external clients, managing timelines, resources, and communications.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Lead project planning, coordination, and execution across departments including engineering, production, and logistics to ensure on-time delivery of projects.
• Communicate with customers regarding project status, changes, and delivery schedules.
• Manage customer accounts, ensuring timely resolution of issues and efficient workflow.
• Process orders, RMAs, credits, freight claims, and replacement orders.
• Verify all raw materials are on schedule with purchasing.
• Coordinate shipment with customers based upon scheduling of project for raw material acquisitions, production capacity/status, and delivery requirements.
• Relay information from customers to engineering and production departments regarding order changes and/or clarifications.
• Respond to customer inquiries such as order status, freight rates, price list quotes, product information, and discrepancies.
• Collaborate with internal teams to resolve product issues and implement improvements.
• Promote new products and assist in training team members.
• Assist team members with their tasks as necessary based on workload.
• Work with Product Development and Engineering departments to correct any design or manufacturing errors.
• Basic understanding of installation practices with the ability to assemble educational furniture products.
• Proficient at using power tools.
• Some travel is required.
• Perform other duties as assigned.

COMPETENCIES:

• Communication: Articulate complex matters and effectively express ideas and information in a clear and organized manner, so it is understood by others, both orally and in writing.

• Organization and task prioritization: Effectively prioritize tasks to allow for work with clear objectives and ensure that all efforts are directed and aligned with the company’s goals.

• Conflict Resolution: The ability to communicate clearly, empathetically, and patiently to handle conflict in a respectful and optimistic way which encourages growth and learning within the organization.
• Interpersonal skills: Interact and influence at all levels of the organization including executive leadership, cross-functional teams, and third parties.
• Teamwork and Cooperation: The ability to work cooperatively within diverse teams, work groups, and across the organization, to achieve group and organizational goals.

MINIMUM REQUIRED QUALIFICATIONS:

Education: High School Diploma or GED equivalent

Experience and/or Training:

• 5 years of experience in Customer Service in a manufacturing environment.
• 1 year of experience working with an ERP or closely related system.

Licenses/Certificates: None

Technology/Equipment: Proficiency working in Microsoft Office Suite.

PREFERRED QUALIFICATIONS:

Education: Associate’s degree in administrative services

Experience and/or Training: None

Licenses/Certificates: None

Technology/Equipment: None

PHYSICAL AND MENTAL DEMANDS:

Sitting for long periods of time, 6-8 hours per day. Walking, speaking, hearing, and seeing. Listen and observe the environment for hazard prevention. Use hands for tools and typing. Semi-frequently lift up to 50 lbs. Some tasks may require employee to bend, stoop, twist, and turn.

WORKING ENVIRONMENT:

Indoor office working environment. Office is temperature-controlled all year round. Minimal hazards identified.

EMPLOYER STATEMENT:

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. The mental and physical requirements are representative of those that must be met by an individual to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. This job description represents characteristics the individual may encounter while performing the essential functions of this position.