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MEL Systems and Services Ltd

Support Engineer

MEL Systems and Services Ltd Hardwar, Uttarakhand, India

Appliances, Electrical, and Electronics Manufacturing · 51-200 employees

Sep 01
support-engineer Mid (2-5 yrs) Full-time India
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About the role

Provide technical support for electrical and software-related issues, including PLC communication and industrial automation applications. Coordinate with project teams and assist customers through on-site visits, remote support, and technical documentation.

What they look for

Python Industrial automation PLC HMI Industrial communication protocols Software applications Databases Windows environment Analytical skills Problem-solving Customer interaction MES SCADA Traceability SQL Technical documentation

Requirements

Requires a diploma or degree in electrical, electronics, or related engineering fields with 3-8 years of experience. Candidates must have proficiency in Python, industrial automation, and communication protocols, along with a willingness to travel.

Full description

Key Responsibilities

  • Provide technical support for electrical and software-related issues.
  • Troubleshoot PLC communication and software applications.
  • Support installation, commissioning, and maintenance activities at customer locations.
  • Coordinate with development and project teams for issue resolution.
  • Assist customers through phone, email, and remote support.
  • Monitor system performance and ensure smooth operation of deployed solutions.
  • Prepare technical documentation, reports, and user manuals.
  • Support MES, SCADA, traceability, and industrial automation applications.
  • Conduct basic training for customers and operators when required.
  • Maintain service records and track pending issues until closure.

Required Skills

  • Basic knowledge of PYTHON based software application and industrial automation.
  • Familiarity with PLC, HMI, and industrial communication protocols.
  • Understanding of software applications, databases, and Windows environment.
  • Good analytical and problem-solving skills.
  • Ability to handle customer interactions professionally.
  • Willingness to travel for site support and commissioning activities.

Preferred Qualifications

  • Diploma / BE / BTech in Electrical, Electronics, Instrumentation, ECE, Mechatronics, or related field.
  • Experience with industrial software applications or automation projects is an added advantage.
  • Exposure to SQL, reporting tools, or application support is preferred.

Additional Requirements

  • Good communication and documentation skills.
  • Team player with a proactive attitude.
  • Ability to work under deadlines and support critical production environments.

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