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Vrinda International

DESKTOP SUPPORT ENGINEER

Vrinda International Surat, Gujarat, India · ₹300K–₹400K/yr

Human Resources Services · 11-50 employees

6 d ago
support-engineer Mid (2-5 yrs) Full-time India
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About the role

The Desktop Support Engineer is responsible for diagnosing and resolving hardware and software issues while maintaining internal computer infrastructure. They will also manage network connectivity, system updates, and data backup procedures to ensure operational stability.

What they look for

Desktop Support Hardware Troubleshooting Software Troubleshooting Windows OS Network Connectivity Routers Switches Microsoft Outlook System Updates Antivirus Protocols Data Backup IT Infrastructure Server Maintenance Technical Support

Requirements

Candidates must have 3 to 6 years of hands-on experience in IT support and infrastructure management. Proficiency in Windows OS, networking hardware, and technical troubleshooting is required.

Full description

Summary

We are seeking a skilled Desktop Support Engineer to join our IT Services team. In this pivotal role, the successful candidate will be responsible for maintaining and optimizing our internal computer infrastructure. This position is essential for ensuring seamless daily operations, minimizing technical disruptions, and providing high-quality assistance to end-users across the organization. The ideal professional will possess a robust understanding of hardware and software environments, acting as the primary point of contact for resolving complex technical issues.

Responsibilities

  • Diagnose and resolve hardware and software problems related to desktop computers, laptops, and peripherals.
  • Manage and maintain server connectivity, including routers and switches, to ensure network stability.
  • Administer email clients, specifically Microsoft Outlook, and handle system update deployments.
  • Oversee antivirus protocols and implement data backup procedures to safeguard organizational information.
  • Provide expert-level troubleshooting for Windows operating systems and general IT infrastructure components.
  • Monitor system performance and proactively address potential technical failures.

Requirements

Requirements:

  • Possess between 3 to 6 years of hands-on experience in IT support and infrastructure management.
  • Demonstrate comprehensive knowledge of IT infrastructure elements, including servers, networking devices (routers and switches), and desktop hardware.
  • Show proficiency in managing Outlook, performing system updates, and executing data backup strategies.
  • Exhibit strong technical aptitude in troubleshooting computer hardware and resolving Windows OS issues.
  • Maintain a professional demeanor with the ability to communicate technical concepts clearly to non-technical staff.

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