Cloud DevOps-Operations Support-AWS

Job Title: Cloud Systems & Operations Engineer (AWS)

Role Summary:

We are seeking an operations-focused Cloud Systems Engineer to join our Cloud Infra DevOps Team. Your primary mission is the day-to-day operational excellence of our AWS Organization. You will be the go-to person for managing IaaS resources, ensuring server health across Linux and Windows, and maintaining our monitoring and backup ecosystem. You will also be responsible for managing the end-to-end lifecycle of IT assets and service requests, ensuring all infrastructure changes and incidents are accurately tracked and governed within our ITSM and ITAM frameworks.

Key Responsibilities:

• AWS Organization Management: Serve as the primary lead for AWS operational tasks, managing core IaaS services (EC2, S3, VPC, RDS) within a multi-account AWS Organizations structure.

• ITSM & ITAM Governance: Act as the lead administrator for Freshservice, managing the service desk, incident response, and maintaining a real-time inventory of all cloud and system assets.

• Infrastructure Deployment: Maintain and update environment configurations using AWS CloudFormation templates.

• Server Administration & Patching: Perform routine patching and vulnerability remediation for both Linux and Windows servers using Ivanti.

• Access & Troubleshooting: Perform L2/L3 troubleshooting by accessing servers via AWS Systems Manager (SSM) or other secure protocols to review system logs and performance.

• Monitoring & Backups: Oversee system health and performance via Grafana dashboards and ensure data integrity and disaster recovery readiness using Cohesity.

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.