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SpikeIT Global Solutions, Inc.

Desktop Support Engineer - 2nd shift

SpikeIT Global Solutions, Inc. Newark, New Jersey, United States

IT Services and IT Consulting · 51-200 employees

Sep 04
support-engineer Senior (5-10 yrs) Contractor United States
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About the role

Provide Level 1 and 2 technical support via phone, email, and remote tools. Troubleshoot hardware, software, network, and printer issues for the 2nd shift.

What they look for

Windows AD Office 365 DHCP DNS LAN/WAN Ticketing system Asset management Vendor coordination Customer service Communication skills Hardware troubleshooting Software troubleshooting Printer support Scripting ITIL Airwatch MDM

Requirements

Requires 4–6 years of experience or a college degree with proficiency in Windows AD, Office 365, and network protocols. Candidates must be available to work Saturdays and holidays.

Full description

Company Description

 

 

Job Description

We’re hiring a Desktop Engineer for our 2nd shift (Tuesday to Saturday 4pm-12am) - 5 days onsite in Newark, NJ.

You’ll provide Level 1 & 2 support via phone, email, and remote tools—troubleshooting hardware, software, network, and printer issues.

Requirements:

  • 4–6 years’ experience or college degree
  • Windows AD, Office 365, DHCP, DNS, LAN/WAN
  • Ticketing system, asset management, vendor coordination
  • Strong customer service and communication skills
  • Saturday and holiday availability

Nice-to-have: Scripting, ITIL knowledge, Airwatch MDM.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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