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CallTek

Technical Support Engineer L1

CallTek City of Cebu, Cebu, Philippines

IT Services and IT Consulting · 5,001-10,000 employees

Sep 16
support-engineer Junior (0-2 yrs) Full-time Philippines
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About the role

You will be responsible for troubleshooting, diagnosing, and resolving customer issues while following standard procedures. Additionally, you will escalate unresolved technical problems to the appropriate internal departments.

What they look for

Technical support Troubleshooting Customer service Communication skills Interpersonal skills Teamwork Organizational skills Attention to detail Computer proficiency

Requirements

Candidates should have a Bachelor's degree in Computer Engineering or an IT-related field and possess strong communication skills. You must be willing to work on-site and follow a shifting schedule.

Full description

As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving customer issues in an accurate and timely manner. You’ll work with different systems, software, hardware and follow standard procedures to escalate unresolved issues to the appropriate internal departments.

  • Preferably with a Bachelor's Degree in Computer Engineering, or any IT-related course.
  • Positive attitude and willingness to learn.
  • Strong communication and interpersonal skills.
  • Ability to work in a team-oriented environment.
  • Prior experience in similar roles is a plus but not required.
  • Great organizational skills and attention to detail.
  • Basic computer proficiency.
  • A passion for delivering excellent customer service.
  • All levels of experience are encouraged to apply.
  • Must be willing to work on-site and on a shifting schedule.

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