SOLUTIONS ENGINEER

COMPANY OVERVIEW

ThreatLocker® is a global cybersecurity leader that stops cyberattacks before they happen. The company’s Zero Trust Platform prevents breaches from both known and unknown threats by allowing only explicitly trusted software and activity across endpoints, networks, and cloud systems. Built to deploy quickly and scale across complex environments, the platform reduces operational overhead while keeping business running uninterrupted. Headquartered in Orlando, Florida, with offices in Dublin, Dubai, and Brisbane, ThreatLocker protects over 70,000 organizations worldwide.

POSITION OVERVIEW

ThreatLocker’s Solutions Engineers serve as technical subject matter experts, supporting clients throughout the ThreatLocker product lifecycle. This role works cross-functionally with customers, Sales, and technical teams to analyze business and technical requirements, identify opportunities for process improvement, develop proposed solutions, and support successful implementation.

Solutions Engineers are responsible for, but not limited to:

• Identify, investigate, and analyze business processes, procedures, work practices, and technical requirements to determine opportunities for improvement and support effective solution development.
• Identify and monitor customer and business requirements, evaluate process or system inefficiencies, and recommend and implement appropriate updates to improve business processes, system functionality, and the overall customer experience.
• Serve as a technical subject matter expert by developing detailed specifications for proposed solutions and supporting project planning, including scope, timelines, resource requirements, constraints, and implementation considerations.
• Take ownership of developing practical demonstrations and proofs of concept (POCs) for proposed solutions and work with other engineers and stakeholders to support adoption and implementation while ensuring system functionality and quality.
• Design, develop, and deliver product training programs using written documentation, instructor-led sessions, webinars, and other appropriate training methods.
• Manage the post-sales lifecycle by providing technical specifications, solution guidance, and documentation for systems and software, including ongoing technical support through customer audit reviews.
• Analyze data, processes, and current technologies to identify constraints, inefficiencies, and potential gaps within business processes, systems, and software, and recommend and implement appropriate mitigation strategies.
• Serve as a central technical reference for project and solution-related challenges by providing guidance, evaluating constraints, proactively managing issues, and supporting informed decision-making.
• Support the Sales department during lead and product demonstration calls.
• Work alongside Sales and other cross-functional teams to monitor the progress and implementation of customer and business initiatives.
• Attend conferences, trade shows, knowledge sessions, and other industry events as a ThreatLocker brand ambassador and presenter.

REQUIRED QUALIFICATIONS

• Minimum of five years of professional experience in IT solutions.
• Experience within the cybersecurity industry preferred.
• Understanding of best practices regarding system security measures.
• Advanced understanding of business analysis techniques and processes.
• Experience analyzing business processes, technical requirements, and system functionality.
• Ability to develop technical and functional specifications and communicate proposed solutions to technical and non-technical stakeholders.
• Understanding of project planning, implementation, and risk or constraint management.
• Understanding of the sales and post-sales lifecycle.
• Excellent verbal and written communication skills.

WORKING CONDITIONS

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated in relation to the essential functions that must be performed.

• May require travel to visit company offices and/or property locations.
• While performing the duties of this job, the employee may occasionally be required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to handle objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus.