Junior Technical Support & Operations Engineer
HumanI Chalandri, Attica, Greece · €19K/yr
Human Resources Services · 51-200 employees
About the role
Provide first-level technical support for platform, connectivity, and device-related issues while monitoring system health and investigating incidents. Perform database queries, analyze logs, and assist in the deployment and troubleshooting of IoT devices and infrastructure.
What they look for
Requirements
Requires a degree or ongoing studies in Computer Science, IT, or a related engineering field, along with 1 to 3 years of technical support or IT operations experience. Candidates must possess basic knowledge of SQL, networking concepts, and a strong analytical mindset for systematic problem-solving.
Benefits
Full description
We, on behalf of our partner, are looking for a Junior Technical Support & Operations Engineer to join their technical operations team. The role is ideal for an early-career professional or final-year student with a strong interest in IT systems, databases, networking, and IoT technologies.
The successful candidate will support the day-to-day operation of their technology solutions by monitoring systems, investigating incidents, analysing logs and database information and assisting more experienced engineers with technical troubleshooting and customer support.
This is a hands-on role offering exposure to IoT platforms, connected devices, cloud systems, networking, databases and real-world infrastructure deployments.
Key Responsibilities• Provide 1st Level Technical Support for platform, connectivity and device-related issues
- Monitor system health, services, device connectivity and platform activity
- Investigate incidents using logs, monitoring tools, database queries and system information
- Perform basic SQL queries to retrieve, validate and investigate operational data
- Identify inconsistencies or anomalies in data and escalate issues when required
- Perform basic network and connectivity diagnostics, including IP, TCP/IP, UDP, DNS, ports, and connection testing
- Monitor and investigate IoT device communication and connectivity
- Assist with the configuration, testing and deployment of IoT devices and sensors
- Analyse application and device logs to identify potential causes of incidents
- Maintain accurate incident records and technical documentation
- Follow established troubleshooting procedures and escalation processes
- Assist with technical checks during pilot deployments and field installations
- Communicate with internal teams and, when required, provide technical guidance to customers and partners
- Contribute to improving troubleshooting procedures, documentation, and monitoring processes
- Bachelor’s degree, ongoing studies or technical education in Computer Science, IT, Electronics, Telecommunications, Engineering, or a related field
- 1 to 3 years of experience in technical support, IT operations, networking, databases, or a related technical environment (We could also examine a strong graduate, who is willing to learn)
- Strong interest in IT systems, IoT, networking and technical troubleshooting
- Basic knowledge of SQL and relational databases
- Ability to understand and work with logs and structured technical data
- Basic understanding of TCP/IP networking and connectivity concepts
- Analytical mindset and willingness to investigate problems systematically
- Good attention to detail and ability to identify inconsistencies in data or system behaviour
- Ability to learn new technologies and technical systems quickly
- Good communication skills in Greek and English, written and verbal
- Comfortable working collaboratively with more experienced engineers and cross-functional teams
And (above all)
- A respecting attitude towards all stakeholders
Nice to Have• Exposure to IoT, embedded systems, sensors, GSM/LTE, MQTT, or other communication protocols
- Previous internship, university project or part-time experience in technical support or IT operations
- Familiarity with monitoring or ticketing systems
What You Will LearnThis position provides an opportunity to develop practical experience across:
- IoT platforms and connected devices
- SQL and database operations
- Logs and system monitoring
- Networking and connectivity diagnostics
- Hardware and sensor troubleshooting
- Cloud-based platforms and integrations
- Technical support and incident management
- Involvement in innovative and high-impact IoT projects in Greece and abroad
- A supportive and tech-savvy team environment
- Gross monthly salary of up to €1,600 depending on the candidate's level and competence, plus Ticket Restaurant meal vouchers and private medical insurance.
- Opportunities for professional growth toward senior support, technical operations, or solution engineering roles
