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Softtek

NOC support engineer

Softtek

IT Services and IT Consulting · 10,001+ employees

Aug 07
support-engineer Mid (2-5 yrs) Full-time
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About the role

The NOC support engineer is responsible for monitoring network data, troubleshooting issues, and managing tickets. They will also handle vendor coordination and RMA processes to ensure network stability.

What they look for

Troubleshooting Routing Switching ServiceNow Network Monitoring Vendor Management RMA Management Ticket Management Topology MPLS ITIL SDWAN Versa Wireless CCNA CCNP

Requirements

Candidates must have at least 3 years of experience in network troubleshooting and routing/switching. Proficiency in English and knowledge of ITIL, MPLS, and SDWAN are required, with CCNA or CCNP certifications considered a plus.

Full description

SSR NOC Engineer

Requirements

  • +3 years of experience
  • Troubleshooting networks
  • Routing and Switching
  • Experience handling Tickets
  • Experience managing vendors, RMA's, Tickets.
  • ServiceNow
  • Monitoring and troubleshooting
  • Time Management
  • Topology mpls
  • ITIL Knowledge basic
  • SDWAN versa basic knowledge
  • Network Data
  • Alert Monitoring

Nice To Have

  • CCNA, CCNP, Access point / Wireless

Required Languages

English Advanced 80-95%.

Location

Buenos Aires, Argentina.

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