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abra

Salesforce System Analyst & Project Manager

abra Wheaton, Illinois, United States

Internet Marketplace Platforms · 2-10 employees

Sep 06
salesforce Senior (5-10 yrs) Full-time United States
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About the role

The role involves writing functional specifications and user stories while managing complex processes across financial systems. You will lead the end-to-end design process, manage project lifecycles, and coordinate cross-functional interfaces with stakeholders and clients.

What they look for

Salesforce Systems Analysis Project Management Functional Specifications User Stories Financial Systems Stakeholder Management Service Cloud User Management Permission Sets Flows Cross-functional Leadership Business Requirements Technical Architecture Implementation

Requirements

Candidates must have over 5 years of experience in systems analysis, including at least 3 years specifically with Salesforce in enterprise environments. A background in project management and experience within financial institutions is highly preferred.

Full description

abra professional services is seeking a Salesforce System Analyst & Project Manager!

Role Overview:

  • Writing functional specifications / user stories and defining complex processes involving multiple interfaces with financial systems.
  • Delivering effective technical and operational solutions for business requirements.
  • Daily responsibilities include analyzing customer requirements, making professional architecture and implementation decisions alongside relevant stakeholders, and leading the end-to-end design process through to delivery.
  • Managing and leading projects/tasks across the entire project lifecycle.
  • Coordinating and managing cross-functional interfaces with both internal stakeholders and external clients.
  • Ensuring deliverable quality and alignment with core business requirements.
  • A challenging role in a dynamic, high-tech environment.

Requirements

  • 5+ years of experience in Systems Analysis – Must
  • 3+ years of experience as a Salesforce Systems Analyst within enterprise-scale organizations – Must
  • 4+ years of experience in Project Management – Must
  • Experience in systems analysis within financial institutions / financial enterprise environments – Advantage
  • Hands-on experience with Salesforce Service Cloud, user management, permission sets/roles, and Flows – Advantage
  • Familiarity with call center, branch, and back-office operational processes – Advantage
  • B.Sc. in Industrial Engineering & Management, Information Systems, Business Administration, or a related field – Advantage
  • Proven experience managing multiple interfaces, cross-functional teams, and client-facing communication – Advantage

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