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Prosource

Desktop Support Engineer - Vitis Technologies

Prosource Cincinnati, Ohio, United States

IT Services and IT Consulting · 11-50 employees

4 h ago
support-engineer Mid (2-5 yrs) Full-time United States
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About the role

The Desktop Support Engineer is responsible for configuring, installing, and maintaining hardware and software systems for clients. They will also troubleshoot technical issues, perform system upgrades, and ensure workstations are free from malicious software.

What they look for

Hardware configuration Software installation Troubleshooting Hardware maintenance Software maintenance Virus removal Spyware removal Technical documentation Microsoft 365 CompTIA A+ Server+ Customer service

Requirements

Candidates must have at least 2 years of relevant experience in desktop support and technical troubleshooting. Professional certifications such as Microsoft 365 Fundamentals, Modern Desktop Administrator Associate, CompTIA A+, or Server+ are preferred.

Full description

Description

Vitis Technologies is a Prosource company offers fully managed information technology (IT) and cybersecurity solutions that protect, power, and connect organizations. Vitis pairs industry-leading resources and IT expertise with a people-first approach to service that streamlines operations, increases uptime, and decreases risk.

At Vitis Technologies, we believe that success lies in delivering unparalleled customer experience. We achieve this by recruiting and hiring the most talented, customer-focused individuals with technical expertise in the industry. A positive and enthusiastic attitude, coupled with a commitment to providing the best possible user experience, is essential. Vitis Technologies succeeds in this through our customer-first approach.

The responsibilities of the Desktop Support Engineer shall include, but not be limited to, the following:

  • Configure, install, repair, and maintain hardware and software
  • Install, support, troubleshoot, evaluate, and recommend software, both proactively and by request
  • Research, suggest, plan, and implement hardware and software upgrades and expansions
  • Research, evaluate, test, recommend for approval, and implement hardware and software as approved
  • Clean, repair, or replace workstations infected with viruses, spyware, or other malicious programs, as requested
  • Research, test, recommend for approval, and implement approved hardware and software
  • Create and maintain documentation of tasks and procedures for setting up and maintaining hardware and software
  • Verify that all Hardware receives approved Hardware Enhancements and Upgrades

Requirements

Desktop Support Engineers shall possess the training, certifications and/or experience (at least 2 years) sufficient to demonstrate the ability to perform the tasks described above. The following are examples of training and certifications that may demonstrate an individual has the ability to perform the tasks required of the Desktop Support Engineer (the most current versions of certifications are preferred):

  • Microsoft Certified: Microsoft 365 Fundamentals
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Microsoft 365: Security Administrator Associate
  • CompTIA A+ Server+

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