Lead Business Systems Analyst

Hiring Manager: Darren Thompson

Talent Acquisition Advisor: Gemma Madden

Job Code Level: IBP4

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AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

 

Your Impact

As a Lead Business Systems Analyst in – Financial Services / SWIFT, you will play a critical role in helping financial institutions optimize and modernize their payment, treasury, and financial messaging operations. Working with some of the world's leading banks and enterprises, you will act as a trusted advisor, translating complex business requirements into effective technology solutions that deliver real business value.

You will partner closely with clients and cross-functional teams throughout the entire solution lifecycle, from discovery and requirements analysis through implementation and production support. Leveraging your expertise in SWIFT, ISO 20022, and financial services processes, you will help shape solutions that sit at the heart of global financial transaction processing. As a senior member of the team, you will also mentor colleagues, influence best practices, and contribute to the growth of our Financial Services business across Europe and beyond.

What the Role Offers

• Lead business analysis activities for complex SWIFT, payments, treasury, and financial services initiatives.
• Partner directly with clients to understand business challenges, define requirements, and recommend solution approaches.
• Work across the full solution lifecycle, including analysis, design, testing, implementation, and production support.
• Collaborate with Product, Development, QA, Sales, Pre-Sales, and Support teams to deliver high-quality solutions.
• Support and help evolve OpenText's SWIFT Service Bureau offering and broader Financial Hub platform capabilities.
• Mentor team members, drive best practices, and contribute to continuous improvement across the Business Analysis function.

What You Need to Succeed

• 8+ years of Business Analysis experience within financial services, banking, payments, treasury, or fintech environments.
• Strong knowledge of SWIFT messaging, including SWIFT MT, ISO 20022, and related financial messaging processes.
• Proven experience engaging directly with clients and managing requirements across multiple stakeholder groups.
• Ability to translate complex business and technical requirements into clear functional specifications, user stories, and process documentation.
• Strong analytical, problem-solving, communication, presentation, and stakeholder management skills.
• Experience working within Agile delivery environments; SWIFT certification and payments or treasury domain expertise are highly desirable.

One Last Thing

OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

As a worldwide leader in information management, OpenText empowers organizations to tackle complex global challenges with a client-first mindset. Our innovation, creativity, and collaboration drive everything we do, helping companies connect, grow, and create lasting impact.

Part of the OpenText way includes valuing every voice and celebrating individuality. We are committed to fostering an inclusive and accessible workplace where everyone can bring their authentic selves to work. We continuously work to strengthen our culture through initiatives that support equity, belonging, and professional growth.

If you need assistance or accommodation during the application process, please let us know. We are happy to support you.

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.