Technology Support Engineer

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : SAP BW/4HANA Data Modeling & Development Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and implementing Requests for Change to improve system functionality and updating knowledge base articles to facilitate efficient troubleshooting. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring thorough analysis and timely resolution of issues that impact business processes. This position requires a proactive approach to maintaining system reliability and supporting continuous operational excellence.

Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with vendors and service management teams to analyze and resolve complex issues. - Lead efforts to document and update knowledge base articles to enhance troubleshooting efficiency. - Oversee the implementation of Requests for Change to ensure minimal disruption and improved system performance.

Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BW/4HANA Data Modeling & Development. - Experience in designing and developing data models within SAP BW/4HANA environments. - Strong understanding of data extraction, transformation, and loading processes. - Ability to troubleshoot and resolve technical issues related to SAP BW/4HANA systems. - Familiarity with integrating SAP BW/4HANA with other SAP and non-SAP systems. - Knowledge of performance optimization techniques for data modeling and query execution.

Additional Information: - The candidate should have minimum 8 years of experience in SAP BW/4HANA Data Modeling & Development. - This position is based at our HDC4 - SEZ location. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

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