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Technical Support / QA Specialist

Optiplay Germany

IT Services and IT Consulting · 11-50 employees

Sep 04
Remote qa Mid (2-5 yrs) Full-time Germany
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About the role

The specialist will investigate, reproduce, and troubleshoot technical issues for slot games while verifying functionality across desktop and mobile platforms. They will also collaborate with cross-functional teams to manage bug reports, perform smoke testing, and support production incident investigations.

What they look for

Technical support QA testing Bug reporting Log analysis HTTP/HTTPS SQL REST APIs Postman ClickUp Troubleshooting Client-server architecture Software testing Technical communication Incident investigation Mobile testing Desktop testing

Requirements

Candidates must have at least 2 years of experience in QA or technical support with a solid understanding of software testing and client-server architecture. Proficiency in HTTP/HTTPS, SQL, REST APIs, and bug tracking tools is required, along with strong analytical and communication skills.

Benefits

21 vacation days 2 extra day-offs annually 12 paid sick days Fully remote work Flexible schedule Health insurance budget Gym and fitness budget Provided work equipment Business trips Team meetups

Full description

e are looking for a Technical Support / QA Specialist to join our team and help investigate technical issues, support game launches, and ensure stable game performance.

Responsibilities• Handle technical requests from clients, operators, and internal teams.

  • Investigate, reproduce, and troubleshoot slot game issues.
  • Analyze logs, game sessions, and technical identifiers.
  • Verify game functionality on desktop and mobile.
  • Create bug reports and verify fixes.
  • Perform smoke/sanity testing after fixes and releases.
  • Support production incident investigations and escalate critical issues.
  • Track client-facing issues through resolution.
  • Collaborate with QA, Development, DevOps, Account Managers, and other teams.
  • Maintain troubleshooting documentation and identify recurring issues.
  • 2+ years of experience in QA, Technical Support, Application Support, or similar.
  • Understanding of software testing and client-server architecture.
  • Experience with defect investigation and bug reporting.
  • Basic knowledge of HTTP/HTTPS and SQL.
  • Experience with REST APIs and Postman.
  • Experience with ClickUp or similar tools.
  • Strong analytical and troubleshooting skills.
  • Good technical communication skills.
  • English sufficient for written communication.

Nice to Have

  • Experience in iGaming, online casino, or slot provider products.
  • Knowledge of casino/game provider or aggregator integrations.
  • Experience with Kibana, Grafana, Sentry, Datadog, or similar tools.
  • Understanding of microservices and production incident investigation.
  • 21 vacation days + 2 extra day-offs annually;
  • 12 paid sick days;
  • Fully remote format — work from anywhere you feel productive;
  • Flexible schedule: start your day anytime between 08:00–11:00 CET;
  • Fixed budget for health insurance and gym/fitness;
  • Provided all required work equipment;
  • Zero bureaucracy and direct communication with founders and C-level;
  • Minimal meetings, async-friendly workflow;
  • Startup energy: fast motion, creativity, and tight-knit communication;
  • Business trips and team meetups several times per year;
  • Multiple salary payout options (flexible formats);
  • …And many more perks unlocked after we hit break-even.

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