JobCubby JobCubby
Sign up
Prisma Health

Technical Support Engineer, FT, Days

Prisma Health Greenville, South Carolina, United States

Hospitals and Health Care · 10,001+ employees

2 d ago
support-engineer Mid (2-5 yrs) Full-time United States
Create a free account to apply — email only, no card. You can also save this posting or score it against your profile with AI.

About the role

The Technical Support Engineer is responsible for installing, configuring, and maintaining IT hardware and software solutions across the enterprise. They also provide technical support, troubleshoot complex system issues, and conduct regular audits to ensure compliance with company policies.

What they look for

Technical support Hardware installation Software configuration Troubleshooting Active directory Mobile device management IT infrastructure System auditing End-user training Network troubleshooting

Requirements

Candidates must have an associate degree in an IT-related field and at least two years of relevant work experience. A valid driver's license and professional certifications such as CompTIA A+ or Network+ are preferred.

Full description

Inspire health. Serve with compassion. Be the difference.

Job Summary

Provides advanced technical support for IT systems and ensures the smooth operation of technology infrastructure.

Essential Functions

  • All team members are expected to be knowledgeable and compliant with Prisma Health's purpose:  Inspire health.  Serve with compassion.  Be the difference.
  • Installs and configures Information Technology Services (ITS) hardware solutions and software applications for the enterprise utilizing approved deployment tools and methods
  • Troubleshoots and resolves complex challenges related to ITS hardware and software.
  • Clinical and Business Systems Analyst for applications issue resolution as required including during emergency situations
  • Performs hardware and software updates to ITS solutions including mobile devices.
  • Creates and maintains standards documentation related to hardware and software solutions including mobile devices.
  • Provides training and support to end-users on the use of IT systems and software
  • Conducts regular audits of IT equipment and ensure compliance with company policies
  • Utilizes active directory to support the enterprise needs
  • Performs other duties as assigned.

Supervisory/Management Responsibilities

  • This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

  • Education - Associate degree in ITS related field of study.
  • Experience - Two (2) years related work experience.

In Lieu Of

  • Equivalent work/education experience may be considered in lieu of the education and experience requirements noted above.

Required Certifications, Registrations, Licenses

  • Certification in CompTIA A+, Network+, or similar IT certifications preferred.
  • Valid Driver's License and an acceptable motor vehicle record as defined by the Acceptable Motor Vehicle Record (MVR) chart.

Knowledge, Skills and Abilities

  • Ability to prioritize
  • Ability to manage multiple assignments and tasks
  • Ability to adapt to new technologies and processes
  • Understanding of networking, hardware, and software troubleshooting

Work Shift

Day (United States of America)

Location

Greenville Memorial Hospital

Facility

Corporate

Department

ITS Desktop Services

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Similar roles