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SpikeIT Global Solutions, Inc.

Desktop Support Engineer - 2nd shift

SpikeIT Global Solutions, Inc. Newark, New Jersey, United States

IT Services and IT Consulting · 51-200 employees

Aug 18
support-engineer Senior (5-10 yrs) Contractor United States
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About the role

Provide Level 1 and 2 technical support via phone, email, and remote tools for hardware, software, network, and printer issues. Manage assets, coordinate with vendors, and maintain ticketing systems during the 2nd shift.

What they look for

Windows AD Office 365 DHCP DNS LAN/WAN Ticketing system Asset management Vendor coordination Customer service Communication skills Hardware troubleshooting Software troubleshooting Printer support Scripting ITIL Airwatch MDM

Requirements

Requires 4–6 years of experience or a college degree along with proficiency in Windows AD, Office 365, and network protocols. Candidates must be available to work on Saturdays and holidays.

Full description

Company Description

 

 

Job Description

We’re hiring a Desktop Engineer for our 2nd shift (Tuesday to Saturday 4pm-12am) - 5 days onsite in Newark, NJ.

You’ll provide Level 1 & 2 support via phone, email, and remote tools—troubleshooting hardware, software, network, and printer issues.

Requirements:

  • 4–6 years’ experience or college degree
  • Windows AD, Office 365, DHCP, DNS, LAN/WAN
  • Ticketing system, asset management, vendor coordination
  • Strong customer service and communication skills
  • Saturday and holiday availability

Nice-to-have: Scripting, ITIL knowledge, Airwatch MDM.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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