Analyst, DevOps

Analyst, DevOps

Job Code ADO.283.002

FLSA Status Exempt

Job Family DevOps

Cost Center 283

Purpose of Position

DevOps Process Analyst III will enhance and optimize DevOps practices within our organization. This role will focus on analyzing, refining, and documenting DevOps processes, ensuring alignment with organizational goals, and supporting the seamless integration of development and operations workflows. As a DevOps Process Analyst, you will be instrumental in driving process improvements, fostering collaboration, and enabling the successful implementation of DevOps initiatives.

Duties and Responsibilities

Essential Functions

• Process Analysis and Optimization:

•

• Evaluate existing development and operations workflows to identify inefficiencies, bottlenecks, and areas for improvement.

• Develop and recommend strategies for optimizing DevOps processes to enhance collaboration, reduce time-to-market, and increase operational efficiency.

• Research and implement industry best practices, tools, and methodologies to standardize and improve workflows.

• Cross-Functional Collaboration:

•

• Partner with stakeholders across development, operations, quality assurance, and business teams to gather requirements and provide insights for process improvement.

• Facilitate communication between teams to ensure alignment on goals, objectives, and best practices.

• Act as a liaison to address concerns and ensure continuous engagement from all stakeholders.

• When necessary, triage incoming work to multiple DevOps teams.

• Documentation and Reporting:

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• Create and maintain detailed process documentation, including workflows, standard operating procedures (SOPs), and change logs.

• Develop dashboards and reporting mechanisms to provide visibility into DevOps performance metrics and progress on initiatives.

• Deliver regular updates to management and stakeholders on process improvement efforts and outcomes.

• Continuous Improvement and Innovation:

• Promote a culture of continuous improvement by identifying opportunities for innovation and process enhancement.

• Provide guidance and mentorship to team members on best practices and methodologies.

• Conduct training sessions and workshops to build team capabilities in DevOps processes and tools.

• Risk and Issue Management:

• Identify potential risks and dependencies within DevOps processes and propose mitigation strategies.

• Work proactively to resolve issues and ensure seamless delivery of initiatives.

Marginal Functions

• Other duties as assigned.

Skills, Knowledge, and Abilities

• Must exhibit strong proficiency in the use of Microsoft Office especially Excel.

• Problem-solving and leadership skills.

• Must have ability to independently identify project issues, determine appropriate actions to resolve the issues, and escalate appropriately.

• Must be able to work with limited supervision, make independent judgment decisions, and remain effective under pressure.

• Project planning, risk management, time management and other project management skills

• Experience in strategic planning, risk management and/or change management

• Proficiency in project management software and tools

• Conflict resolution experience

• Ability to handle multiple tasks effectively.

• Ability to work under pressure and to prioritize.

• Must possess excellent organizational skills.

• Must be able to proficiently speak, read and write in English.

• Must be able to see clearly with or without corrective lenses and hear clearly with or without aids.

• Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly.

• Must possess excellent written and verbal communication skills.

• Must be able to interact cordially and productively with co-workers in a team environment.

• AI & GenAI Usage:

• Employees are expected to adopt the appropriate and responsible use of AI and Generative AI (GenAI) tools in their daily work. These tools should be used to enhance subject matter knowledge, support ongoing professional development, and improve the quality and efficiency of individual and team deliverables. All usage must comply with company policies, data security standards, and ethical guidelines. Under no circumstances should proprietary, confidential, or sensitive information be entered into any AI platform that has not been explicitly approved for internal use

Information Security and Data Protection

The SSI Security-First Mindset

Information security and data protection is a shared responsibility – codified in our commitment to the SSI Security-First Mindset. The SSI Security-First Mindset is comprised of five pillars and universally applicable to all employees, regardless of position description, assigned duties and responsibilities.

The Five Pillars of the SSI Security-First Mindset:

• Pillar 1: Governance: Develop, implement, and enforce secure operational processes, procedures, and routines.

• Pillar 2: Accountability: Take an active role in protecting company assets and system & data resources.

• Pillar 3: Awareness: Recognize, report, and take action to resolve security risks.

• Pillar 4: Preparedness: Develop, implement, test, and improve backup plans for operational processes, procedures, and routines.

• Pillar 5: Collaboration: Communicate, share, and promote your Security-First Mindset at every opportunity.

Experience and Education Requirements

Education

Min/Preferred

Education Level

Description

Minimum

4 Year / Bachelors Degree

Bachelor's degree in related field required.

Years of Experience

Minimum Years of Experience

Comments

3

Minimum of 3 years of Revenue cycle or SSI product experience preferred.

0

Prior software project management experience a plus.

Certifications

Min/Preferred

Certification

Description

Preferred

PMP

PMP Certification preferred.

A combination of experience and advanced education may be substituted. Background checks and drug test required.

Acknowledgement

I have read and understand this job description and agree that I am able to fulfill the essential functions as stated above. I further understand that it is my responsibility to request an accommodation, if necessary, to fulfill the essential functions of this position.

Employee's Signature

Date

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Supervisor Signature

Date

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